Privacy Policy

1. Introduction

HypeRaise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fundraising platform and services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, organization details
• Payment Information: Billing address, payment method details (processed securely by third-party processors)
• Campaign Information: Fundraising goals, team details, campaign descriptions, photos
• Communication Data: Messages, support requests, and correspondence
• Donor Information: Names, email addresses, donation amounts, and messages (with consent)

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Location data (if permitted by your device settings)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our fundraising platform
• Process payments and donations securely
• Send you important updates about your campaigns and account
• Provide customer support and respond to your inquiries
• Improve our services and develop new features
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent)
• Prevent fraud and ensure platform security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We may share information when you explicitly consent to such sharing, such as displaying donor information on campaign pages.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors for secure transaction handling
• Email service providers for communications
• Cloud hosting providers for data storage
• Analytics services to improve our platform

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users.

Mobile Contact Information and Text Messaging Data

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Campaign and donation data may be retained for accounting and legal purposes.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to deliver relevant advertisements

9. Children's Privacy

Our platform is designed for youth sports teams and organizations. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. SMS and Mobile Communications

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: